ИТ для менеджеров

Providing comprehensive information on the business of customer call centers, this guide covers everything from choosing the best site to purchasing equipment to monitoring agents and measuring their productivity. New topics for this edition include integrating IP technology, coping with a down economy, and the "offshore revolution" of India, the Philippines, and other low-cost labor areas. It's all pulled together in a concise, easy-to-read format.

Let your keyboard unlock the door to financial independence . Do you dream about being your own boss, breaking free of the 9-to-5 grind, working hard to make yourself rich instead of a company you just work for? If you have a computer (or if you have as little as $1,000 to invest in one) you may already be halfway to your dream. The small-business experts at Entrepreneur Magazine have pulled together everything you need to know to start and run a business built around your personal computer. Inside you'll find business basics, such as how to set up your office, choosing the right legal form for your company, creating a business plan, marketing your products or services, and keeping accurate records. To help you learn the ins, outs and special requirements of computer-based businesses, there is a terrific series of appendices, lists of business resources, technical support phone numbers, specialized software vendors, on-line services, publications, and more....

Digital Equipment Corporation achieved sales of over $14 billion, reached the Fortune 50, and was second only to IBM as a computer manufacturer. Though responsible for the invention of speech recognition, the minicomputer, and local area networking, DEC ultimately failed as a business and was sold to Compaq Corporation in 1998. This fascinating modern Greek tragedy by Ed Schein, a high-level consultant to DEC for 40 years, shows how DEC's unique corporate culture contributed both to its early successes and later to an organizational rigidity that caused its ultimate downfall.

In 1982, a little upstart named Sun was making waves in the high-tech industry with its groundbreaking workstation technology, even as early competitors dismissed the company as not worth losing sleep over. Since then, Sun Microsystems has become a formidable presence in the industry, making its own rules and taking no prisoners, and is currently poised to reach the highest point of its ascendancy--the challenge of Microsoft's dominance over the future of computing. The driving force behind this once fledgling company is a man who has been described as brash, unconventional, ambitious, forward-looking, and sometimes even his own worst enemy. Scott McNealy turned Sun into the multibillion-dollar success it is today--a developer of innovative software like Java that is revolutionizing the computing landscape. High Noon is the inside story of Sun's rise to power, from its shaky start in Silicon Valley through its transformation under the aggressive and...

Since 1993, the Information Security Management Handbook has served not only as an everyday reference for information security practitioners but also as an important document for conducting the intense review necessary to prepare for the Certified Information System Security Professional (CISSP) examination. Now completely revised and updated and in its fifth edition, the handbook maps the ten domains of the Information Security Common Body of Knowledge and provides a complete understanding of all the items in it. This is a "must have" book, both for preparing for the CISSP exam and as a comprehensive, up-to-date reference.

This book prepares readers for the challenge of integrating the technology resource. In order to understand the industry today, one must understand the ways companies align, partner, and communicate through technology to grow their business. Managing the Information Technology Resource presents a set of powerful tools to ensure users' understanding of the strategies, tactics, and operational endeavors CIO's employ to assimilate technologies across the firm. ?Examples in Action? boxes highlightreal-world company examples in each chapter, lending a practical feel to the book so readers can see how this material relates to the actual workforce. Seven sections illustrate the critical topics inherent to IT in today's firm?Alignment, Partnership, Technology, Human Resources, Governance, Communications, and Metrics. Emphasis is placed on the tactical and operational role of the CIO. For anyone involved with IT in a company.

With the increasing necessity of today?s use of telecommunications technologies, businesses need to manage their telecommunications machines effectively to derive the benefits of telecommunication technology. This book provides readers with the knowledge to develop both strong business management and technology skills necessary to become successful telecommunications managers. Combines both topics of business management and technology management skills by using business management tools and techniques to manage a company?s telecommunications function, thereby maximizing benefits and minimizing associated costs. A reference manual for individuals working in the telecommunications field.

In this second edition of the popular Fundraising on the Internet , Mal Warwick, Ted Hart, Nick Allen, and a sterling group of experts in the field have completely rewritten the first-ever hands-on guide for navigating the ever-changing world of fundraising on the Internet. This no-nonsense book gets beyond the hype and hyperbole, and takes into account the new realities of the post dot.com crash marketplace to offer solid advice on how to use technology to raise funds. Read a review of this title on CharityChannel at: http://charitychannel.com/wereview/087.htm Access an audio review of this title on CharityChannel at: http://216.161.15.109/CharityChannelStream/WeReview-087.wma

Become a successful information technology consultant! This is the only book on the market that will teach you the crucial "soft skills" of communication, facilitation, and presentation, plus a methodology for applying IT analysis skills to meet your client's business needs. Using an organized, common sense approach based on his 15 years experience as an IT consultant, Rick Freedman presents this landmark method for partnering with clients, collecting and analyzing data, creating recommendations, and delivering business benefits to clients. You'll learn how to: Develop rewarding and mutually beneficial client relationships Help clients visualize the end product of IT systems consulting projects Negotiate projects that have clear goals, specifications, budgets, and schedules Market proposals to executives, managers, and users Plus, the accompanying CD-ROM provides you with customizable job aids for use in your own work. ...

Linear programming finds the least expensive way to meet given needs with available resources. Its results are used in every area of engineering and commerce: agriculture, oil refining, banking, and air transport. Authors Kolman and Beck present the basic notions of linear programming and illustrate how they are used to solve important common problems. The software on the included disk leads students step-by-step through the calculations. The Second Edition is completely revised and provides additional review material on linear algebra as well as complete coverage of elementary linear programming. Other topics covered include: the Duality Theorem; transportation problems; the assignment problem; and the maximal flow problem. New figures and exercises are provided and the authors have updated all computer applications. The disk that comes with the book contains the student-oriented linear programming code SMPX, written by Professor Evar Nering of Arizona State...

This book introduces information systems and their underlying technologies to readers, laying a solid foundation of knowledge before discussing their use and management. Chapter topics cover hardware, software, database, and networking technologies; Internet and World Wide Web technologies; using information systems for electronic business, decision making, and business integration; managing information systems for strategic advantage; managing the development and purchase of information systems; and managing security, disaster recovery, and data retention. For individuals interested in a career in business, with an interest?but little or no knowledge of?information systems and the field of IT.